Audio and visual system maintenance is something that companies must seriously consider when they opt for a new A/V setup. Yes, it’s true that modern A/V technology is reliable, robust and capable of providing many years of performance. It’s also true, however, that the unexpected often occurs, and that even the best designed systems will experience slowdowns if the system is not inspected and optimized regularly. In fact, companies should consider a support plan to be a mandatory component of a new system, as it will always pay for itself before long. To a large degree, this is because regular support helps companies avoid technical faults that result in costly downtime. Time is money, after all.
What does audio and visual system maintenance normally consist of?
An A/V integrator will usually provide a number of support plan options once the system is installed, so companies can pick and choose the services they need. With several support options, companies can also prioritize their hardware, reserving the most thorough support services for critical hardware, and saving money by choosing a basic plan for redundant or less important system components. And when it comes to support plans, this is what a client can expect:
- Remote technical assistance, which allows company personnel to contact the A/V integrator when problems arise. Normally, this is handled via phone or e-mail and is only available during normal business hours. However, it provides an easy approach to solving minor technical issues.
- On-site expert response, which is typically deployed if remote technical assistance cannot provide an immediate solution. This is where audio and visual system maintenance plans can be customized to an extent, as a company can choose to have a technician respond during business hours only, which saves money, or be available 24/7, which is more expensive, but essential for critical hardware.
- Preventative support, which is scheduled well in advance and ensures continued function of the AV system. During preventative support, an expert will run diagnostics on the entire system and look for any slowdowns or faults. It’s common for minor issues, like improper data management, to cause performance hits, but an expert can straighten them out quickly.
- Extended warranties and faster access to replacement parts. Extended warranties ensure the system is covered for a longer period of time, reducing repair and operation costs. And with a support plan, a company doesn’t have to wait on a third party to deliver replacement parts for any repairs. An integrator will have an inventory of replacement components ready to go, making it easier to resolve hardware problems
- Training and system troubleshooting, which helps clients improve their operational efficiency in ways other than keeping the A/V system up and running. An A/V integrator will usually train company personnel in the system’s use as part of the installation process, ensuring that the hardware is utilized safely and properly. System troubleshooting looks at the infrastructure around the A/V system, such as the client’s network connectivity. If there are any problems with the surrounding infrastructure, the integrator can advise the client on how to resolve the issues.
Like any technology, an A/V solution functions best when it is supported by a knowledgeable expert, and with a reputable integrator on hand, a company can expect a lasting professional relationship.