The value of service agreements and preventative maintenance cannot be understated in the world of audio and video technology. Even with the most reliable equipment in the industry, technical faults do happen, and priorities do change. Companies can ill afford to suffer extended downtime with their A/V system, as such a scenario can cost a business more than just money, though it surely will cost plenty of that. In addition to suffering a financial hit, a company that suffers through downtime may also erode relationships with partners and clients, and lose control of various projects. In short, a business should always have a safety net in place, and a maintenance contract offers the ideal fallback.
How should companies observe the value of service agreements and preventative maintenance?
Some A/V integrators are only interested in the initial sale – only setting up the equipment and moving on to the next client. A reputable A/V integrator, though, sees every project as the beginning of a partnership, and will ensure a system remains viable into the future.
However, to take full advantage of this relationship, a business should strongly consider signing onto a service contract. In fact, it is often the single most important decision a company can make when protecting their investment and defending against unforeseen costs. So what can a company expect with a service contract?
- Priority response – With a contract, a business can expect to have a technician on-site immediately when equipment goes down. Exactly what kind of response times a business can expect will be specified in the contract, but some integrators even offer 24/7 response capabilities, which means a business never has to wait long to address a technical failure.
- Reduced response fees – In most cases, an integrator will waive the call-out fees associated with bringing in a technician. These fees are meant to cover a technician’s travel costs, and they can add up quickly.
- Discounted labor fees – In most professional fields, technicians and experts will charge more for their time on weekends, holidays, and outside of normal business hours. In some instances, this may mean a business pays several times more for each labor hour than they would with a contract.
- Essential secondary and quality of life services – Of course, it makes the most sense to ensure the system never suffers a technical failure, rather than just responding to them as they arise. With a contract, integrators often offer additional services to ensure data protection and extended equipment longevity. Integrators can also monitor the performance of the system to ensure it is delivering the promised solution.
Clearly, the value of service agreements and preventative maintenance is significant, and should be considered a major priority whenever setting up an A/V system. It’s highly customizable and can offer a layer of protection that any company could use.