What is Simply Connect?
Simply Connect – powered by Teleportivity – is a new approach to support, allowing organizations to provide help whenever and wherever it is needed. With Simply Connect, businesses, schools, venues and professionals can deliver live help or support resources upon request, no matter when and where the request is made. This allows organizations to get the most out of their support team, as they have unlimited reach with Simply Connect.
How does Simply Connect work?
Simply Connect requires three things to function properly, including:
- A printed QR code or NFC tag
- A smart device that can read a QR code or NFC tag
- A unique microsite that hosts support resources
The organization creates the QR codes or NFC tags, the microsite is provided, and the user supplies the smart device. From start to finish, this is how Simply Connect works:
A microsite is developed and deployed for the organization
This microsite is where users will be directed when accessing Simply Connect. It includes the organization’s branding and any support resources.
The organization prints out the QR codes or NFC tags, and places them where needed
Each code or tag can be paired with a particular microsite, so they should be placed where they will be most helpful. For example, in a conference room, a printed QR code can deliver people to a help site that walks users through the conference setup process.
The user scans the code or places their NFC-enabled device next to the NFC tag
Once scanned, the user is immediately directed to the microsite, where they can access support resources from their device. If needed, users can request live support from the site, so they can explain their concern in detail.
There is more to Simply Connect, but this is the basic process that the technology is established on.
Is an app needed to use Simply Connect?
Users are not required to install an app before using Simply Connect. The QR code and NFC tag scanner are built into modern smartphones and tablets, so Simply Connect is designed to work quickly and intuitively. All the user needs is a smart device and an internet browser.
How can any organization benefit from Simply Connect?
Simply Connect is a potentially transformative technology for any organization but is especially helpful for organizations that lean on their support staff heavily. Here’s why your organization should consider the technology:
More effective, more responsive support
At its core, Simply Connect is about establishing one-to-one communication between a user and someone who can help that user. Think about all the ways your organization could benefit from delivering one-on-one support exactly when it’s needed. With on-the-spot support, users will get the solutions they need to the problems they are having that instant. This will leave the user with a positive impression of the organization and allow them to move on with what they were doing.
Generate a positive brand impression
Want to make a strong impression at a trade show or in a retail setting? Place a QR code next to your products, and when someone scans it, they can be directed to your sales team. From here, your salespeople can pitch the company’s products, put on a good face for the company and leave the user with a memorable experience. All of this will ensure your brand sticks out in the user’s mind.
Reduce wasted support resources
With Simply Connect, your support desk is everywhere, so your organization may need less manpower to address your users’ needs. Further, Simply Connect delivers support documents and allows users to leave feedback. A live person may never be required to fix the problem, which could free up your support desk for more important tasks. This could cut wasted IT resources, for instance, by automating the first layer of support.
Also, because Simply Connect allows organizations to trim their support resources, smaller businesses can control their costs without compromising support quality.
Roll out new support resources with ease
If your organization is attending an event, opening a new location or launching a new product, Simply Connect ensures your organization is ready. Help people through a product demonstration at a trade show, help people find their way around a venue or show new customers how to use their new purchase. Simply Connect has support covered, no matter what your organization’s objectives are.
Establish global reach
Simply Connect is global, so wherever your customers and users go, so will the support needed to keep them happy.
Guarantee your best people are on hand
Simply Connect also makes it easy to get your most talented support personnel where they can provide the most value. For instance, if your organization is attending an extremely important trade show, where high-value clients will be present, Simply Connect makes it easy to pair the event with your most effective support crew.
What help resources can Simply Connect deliver?
Although Simply Connect can be used for live support, users can access help resources before they request that live help. This is useful for resolving simple, common problems without getting someone else involved. To do this, Simply Connect can deliver the following:
- Reference documents, including PDFs
- Maps, with relevant points of interest already provided
- Media like images or videos
- A survey for feedback purposes
Simply Connect can also be used to establish a text conversation between the user and support personnel. This is useful for solving quick issues or requesting updated support documentation.
What are Simply Connect’s fixed touch help points?
Simply Connect – powered by Teleportivity – can add another layer of support with its fixed touch help points. These interactive touchscreen kiosks put the “teleport” in Teleportivity and are ideal for high traffic areas.
These kiosks take advantage of Simply Connect’s Jump Screen technology, which allows your organization’s support personnel to “jump” from one device to another, so they go where your users need them. Here’s how a user might use Jump Screen and Simply Connect’s interactive kiosks to get the help they need:
The user approaches the kiosk and accesses the fixed touch help point
This doesn’t require a smart device to use. All the user has to do is tap the screen for assistance.
A live support staff member pops up and offers assistance
Support staff members can do this from a PC or any device. If needed, support staff can also forward the user to someone who can resolve their concerns, as long as that person is also behind a PC or enabled device.
The support staff member can move from point to point on their own
If the user needs help in another location (like the conference room down the hall), the support staff member can jump to another fixed touch help point without the user doing anything. The staff member does this on their end, so they can jump anywhere there’s a fixed touch help point. That way, support staff is always where they are needed most.
If needed, the support staff member can jump to the user’s device
This is where Simply Connect’s Jump Screen technology really shines. If the user needs help in a spot where there’s no fixed touch help point, they can bring the support staff member with them. To do this, the support staff sends over a QR code that’s displayed on the screen. The user scans the code and, once they do, the support staff member jumps to their device, in the same live video format used elsewhere.
With fixed touch help points, Jump Screen technology and smart use of device communications, Simply Connect has made support delivery as simple as printing out a QR code and putting someone behind a computer to provide help. Users get the support they need right away, where they need it, and organizations ensure they get their message across in a convenient, helpful way.