In today’s fast paced world, technology is in the driver’s seat when it comes to connecting people. More schools and businesses than ever are relying on audio-visual control systems to facilitate and enhance daily communication. But what if you have a control system that isn’t working properly? A qualified AV integrator can correct issues and provide solutions, even on an existing system, and get your organization back to collaborating and connecting with others.
What Is A Control System?
Essentially, an AV control system is designed to make hardware and software work together to facilitate audio-visual communication. It is valuable at multi-tasking by controlling multiple pieces of technology for optimal performance. A control system can effectively run a single boardroom or even an entire office by making conference telephones, cameras, computers, tablets, smartphones, digital signage, and interactive whiteboards work together—all with the touch of a few buttons.
Since the control system is key in operating multiple devices, it should be designed and implemented by a seasoned, client-focused AV integrator. This ensures that the system will be user friendly, easy to learn, and have intuitive interfacing capabilities.
The Three Most Common Issues with Control Systems
Since AV control systems include the use of multiple pieces of equipment, there may be times where maintenance is required on the system, and it is typically not because anything is broken. Three of the most common issues with control systems have less to do with bad equipment and more to do with bad set up by an inexperienced technician. Here are the three most common issues AV integrators see:
- Too much equipment that confuses users. It is normal for an AV control system to have several working parts such as multiple panels, displays, and remote controls. The problem becomes when there are too many components that are indistinguishable. For example, most pieces of equipment typically come with a designated remote control. While this is a convenience, it ceases to be so if a user has eight remotes for eight different pieces of equipment. If no one knows what remote goes with which device, it renders the system ineffective. An AV integrator can work with the client to provide ultimate convenience by using an integrated control system instead of multiple remotes and controllers.
- Complicated user interface. Even the best AV control system in the world can be useless if the user interface is so complicated that a user cannot operate it. While it is possible for some of these issues to be training related, many are due to the fact that the system was set up to interface in a way that made sense to the technician’s mind, but not to the average layperson. A client-focused AV integrator can provide solutions that make the system more user friendly.
- A system that has become ineffective. Before a reputable AV integrator installs new audio-visual equipment, it is common for them to take an inventory of the client’s current equipment and needs. Based on their findings, a recommendation can be made for proper up to date upgrades or a new AV control system.
The good news is that in these situations, an experienced AV integrator can work to correct an existing control system that isn’t working properly.
Signs That You May Have AV Control System Training Issues
While it is possible to have issues with a control system that isn’t working properly, it may be just as plausible that some are due to ineffective training on the system.
If a control system was installed or modified without thoroughly training a point person or multiple staff, it can manifest itself in the following unfortunate scenarios:
- Staff that does not know how to effectively work the control system
- Staff that can only operate the system if IT personnel is present
- Staff that doesn’t know how or is intimidated by trying to access the user interface
An AV integrator is typically brought on site to assist with the installation and set up of a new audio-visual systems because running cables and mounting equipment can be complex to say the least. If the set up is intricate for a professional, then learning how to use it without proper training would also be complicated.
A reputable integrator understands the vital importance of appropriately training personnel. Modern AV technology is typically user friendly and easy to use for individuals who have been properly instructed on the system. This can ensure the increased use of the system to enhance both internal and external communication.
If your school or place of business has a control system that is experiencing issues, it’s important to find a reputable audio-visual company with multiple locations across Texas to handle the set up and provide proper training for personnel.