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How Does AV Technology Make A Difference For An NOC Controller?

A network operations center (NOC) controller, is among the most critical elements of a business, a university, a utility grid or a governmental institution. Network operations centers are outfitted with some of the most sophisticated technology available, especially when these centers are used to monitor things like defense or public utilities. In short, they cannot afford to run inefficiently, as they must be able to respond to developing conditions and alerts. One of the best ways to ensure efficiency in such an environment is to improve the interface between network data and operations personnel. By reducing the lag time between alert and response, an operations center will be better equipped to deal with the challenges they face on a daily basis.

How can A/V technology improve how an NOC controller functions?

At the heart of it, a network operations center is about communications. The network, the precious resource that must be safeguarded at all costs, communicates with monitoring personnel when there are issues with the network or possible outages. In response, the monitoring personnel acknowledge and confirm alerts, and dispatch maintenance or security personnel to resolve the alert. It’s a process that only works when it runs smoothly and timely. A/V technology can help with both.

A/V equipment is an essential component of an NOC controller, and greatly facilities the duties of network engineers and monitoring personnel. Specifically, network operations centers usually make use of the following equipment:

  1. Video Wall Technology – A video wall is an oversized display that consists of several displays tied together. They can be operated independently, with each display outputting its own signal, or they can be used in concert to expand the size of a single signal. Video walls, for example, are ideal for displaying several critical channels at once, including a graphical representation of network status, ongoing alerts and news programs that might help operating personnel forecast possible challenges to the network.
  2. Multi-screen Workstations – Network engineers and monitoring personnel have to juggle a lot of information from their desks, including more detailed elements of network status, contact information, dispatching technology and anything else needed to ensure the smooth operation of the network. Network engineers are also responsible for defending against network attacks and neutralizing black holes, both of which require a quick response and access to a lot of data at once. A/V integrators can ensure personnel are able to keep up the fight with larger workspaces.
  3. Zoned Speaker Systems – Some network operations centers are required to perform surveillance as well as manage networks, and audio is an essential element of surveillance. With zoned speakers, mission-critical audio can be delivered to everyone at once, ensuring that personnel can react right away and as a unit.

A network operations center is the nerve center for a company or institution, and it must be given priority for technical upgrades. A/V upgrades should be among the top options for operations centers when it comes time to review the NOC’s performance.