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Zoom Phone

How can the Zoom Phone help an organization communicate more effectively? 

Professionals know Zoom for its market-leading video conferencing platform, but the powerhouse communications brand is expanding to other technologies, including the Zoom Phone. It is a cloud-based, enterprise-class communication solution that will unify and simplify the way your teams communicate and elaborate. 

With Zoom Phone, your organization can easily set up optimal communication processes and scale them up as needed. There’s no outdated technology to cause frustration or slowdowns, and there are plenty of features, many of which professionals expect from their phone. 

Five Standout Zoom Phone Features

The Zoom Phone is loaded with features, so it would be exhaustive to list them all, but here are five that every organization could benefit from:
  1. Voice, video and messaging unification - The Zoom Phone eliminates the bloat from your communications, bringing voice, video and messaging into a single, professional-grade app. Your teams will never miss a critical message or call again, as they won’t have to check multiple apps to see who has contacted them and when. 
    Zoom Phone is also designed to enable quick transitions from one form of communication to another. For example, if two people are on a zoom phone call, then more people start chiming in, one tap sends everyone into a Zoom video call, so the conversation can continue there. There’s no need to preconfigure and schedule a meeting, allowing for organic collaboration, no matter where your employees are located.
    Participants can also transition from a phone call to a desktop Zoom meeting or even to a meeting in a full-featured Zoom Room. 
  2. Dashboard monitoring - Zoom Phone is built with a backend dashboard so administrators can keep an eye on its performance. It’s visually-based, so it offers at-a-glance monitoring, though detail call reporting is also available, so troubleshooting is simple. 
    The Zoom Phone’s dashboard allows IT admins to spot network issues that could be impacting call quality and causing things like jitter, packet loss and network latency. Further, all calls are automatically assigned Mean Opinion Scores, so admins will catch eroding performance as it’s happening.
  3. Native apps and app integration - Zoom’s top market position makes it a desirable technology partner, and Zoom has leveraged its position for maximum intercompatibility. For instance, it comes with several native apps, including apps for Windows, iOS, MacOS and Android. This maximizes its reliability and allows organizations to keep their current workflow while integrating the Zoom Phone. 
    Also, Zoom is natively compatible with a host of business apps, including popular apps like Slack, Twilo and Five9. No matter your team’s preferred workflow, Zoom Phone can fit in and enhance the process. 
  4. Enterprise-grade security - Zoom has included numerous security features into its video conferencing platform to prevent disruptions, and these are also available when using the Zoom Phone. It starts with 256-bit transport layer security (TLS) encryption to protect your organization’s data. Advanced encryption standard (AES) encryption is also available for shared content, and optional end-to-end encryption can also be deployed. 
    Inside a Zoom meeting, features like password protection, waiting rooms and various host controls mean your team is always in charge of the conference. 
  5. The traditional PBX features your team can’t do without - No business phone would be complete without features like voicemail, call history, caller ID, call recording, auto attendant and intelligent call routing, so they are included with the Zoom Phone. 

What Zoom Phone hardware options are available?

Although Zoom Phone can be used with existing hardware or with your team’s own devices, Zoom has also partnered with several manufacturers to offer high-end desk phones, conference phones and headsets. Those manufacturers include major names like Poly, Crestron and Logitech, which are companies with proven products. A few of those Zoom Phone-compatible products include:
  • The Poly VVX 450 - The Poly VVX 450 is a 12-line desk phone that comes with a vivid display for easy feature reading and call control. Though it looks like a classic business phone, it is also built with Poly’s impressive audio quality features, like Acoustic Fence and HD Voice. These features greatly enhance spoken audio quality while suppressing interfering background noise. That means crystal clear audio, even in loud office environments. 
  • The Poly Trio 8800 - The Poly Trio line of conference phones have earned a lot of praise over the years, and now it can be paired with Zoom technology. The Poly Trio 8800 is designed for simple use and excellent audio production, with a large touchscreen, intuitive interface, 20-foot pickup and NoiseBlock technology. The sounds that matter are captured and amplified, while distractions like paper shuffling or finger tapping are canceled out. 
  • The Crestron Mercury - The Crestron Mercury is a tabletop device that facilitates audio and video conferencing and room controlling. It comes with a 7-inch color touchscreen for quick conferencing, but it can also be used in a wireless setup, so your team can walk in with their own devices and start a conferencing session without touching anything, making it both safe and convenient. 

How can an AV integrator help with their client’s Zoom Phone solution? 

Your AV integrator is an ideal connection point between Zoom and your facilities. With an AV integrator heading your organization’s Zoom Phone project, there is no guesswork involved. Even if Zoom Phone is your organization’s first Zoom product, it’s likely that it will replace or complement existing communications. Integrators are experts at bringing together older and more modern AV technologies, so this is something your integrator can manage with ease. 

Zoom Phone solutions can be a bit more complex, too, if they are going to be used with Zoom Rooms or other video conferencing systems. An AV integrator will ensure that you can utilize the Zoom Phone with other Zoom or video conferencing resources. There is no wasted redundancy, in short. 

Further, while Zoom is known for its ease of use, it is likely that at least some of your staff will require training to get comfortable with the technology. Reputable AV integrators also provide training, support, and ongoing maintenance, which extracts every bit of value out of your new Zoom tech.

Zoom is already established as a top video conferencing platform, and the Zoom Phone ensures organizations can get more from their Zoom solutions. Even if your organization doesn’t currently rely on Zoom, the Zoom Phone is flexible and intercompatible enough that it will be an asset in any workflow.