What is video concierge technology?
People prefer a human-to-human connection, but when that’s not possible or preferable, video concierge solutions are ideal. Whether in a hotel lobby, a hospital waiting room or at the restaurant counter, video concierge provides a human presence, even if it’s not a physical one.
The technology is simple and anyone who can use a touch screen can use video concierge. For example, video concierge could be installed in a hotel lobby to greet guests who arrive during off-hours (like the middle of the night). The guest walks up to the check-in counter and taps a touch screen to request a video concierge, who shows up on the screen and guides the guest through the check-in process. No one is in the room but the guest, but human help is just one tap away.
How does Teleportivity improve on the video concierge formula?
Video concierge is a powerful tool, but it’s more powerful when driven by Teleportivity, for a few reasons. They include:
Teleportivity is inexpensive to set up. All that’s required is an Android tablet or iPad to provide a fixed touch point. Users are not required to download an app to access these touch points, so it’s a minimalist AV solution. That makes it easy to scale up, so touch points can be added where help is needed.
What happens when users need to verify their identity or sign something before they can enter the building? With Teleportivity, users can scan in documents or a signature, which can then be verified remotely.
Teleportivity can also house helpful documents and media to provide users with additional guidance. For instance, a touch point at a hotel front desk could also provide a map to help guests to their rooms. A touch point at a restaurant counter could have menus ready to go. A touch point in a retail shop could have a simple PDF document showing current specials.
Built into Teleportivity is its jump-screen technology, which greatly expands what the system can do. With jump-screen, users can take the video concierge with them, which can be used to enhance the greet-and-help process, or be used for tech support or other problem-solving situations.
It’s easy to use. If a guest needs additional help, the video concierge can send a QR code to the screen. When the user scans this code with their device, the concierge “jumps” to that screen, which really means the video stops on the touch point and resumes on the user’s device. From here, people can take the video concierge wherever they go in the building, and the concierge can provide help along the way.
Alternatively, jump-screen can be used to jump from one fixed touch point to another. This could be used to help people with wayfinding or to introduce guests to in-room features or technologies.
Why should organizations consider video concierge solutions?
Video concierge fits somewhere in nearly every organization, as it is extremely versatile. Here are some of the reasons it will work for your business as well:
It makes the most of your staff
With video concierge, your support staff can be deployed wherever they are needed, without leaving their desk. That means your organization can optimize every support staff member while still providing excellent service to every user.
Teleportivity can also be used within organizations to create more efficient tech support solutions. IT staff are often in a constant state of stress, but with Teleportivity, one support staff member can be in multiple places at once, reducing the time spent on support tickets and allowing personnel to focus on other projects.
It solves problems before they become problems
Support staff spend a lot of their time helping people through basic problems that could be solved in less time with the right support documentation on hand. Teleportivity makes it easy to store and deliver this documentation, so users can find the answers to their issues before contacting support.
This documentation can be as simple as a technical guide or include media that engages and informs. This can be used to great effect in a hotel to point out useful in-room features, or at a university to highlight points of interest around campus.
In any case, this extra layer of support will free up your staff further and make your guests happier.
It facilitates health and safety standards
In an age of social distancing, health and safety depends on keeping people apart without sacrificing their ability to communicate. Video concierge is the perfect intermediary to facilitate both.
Video concierge is an affordable and powerful communication solution that fits well anywhere people need to interface. With Teleportivity, your video concierge solution is even more powerful, with flexible support features and simple scalability that allows organizations to utilize their support resources any way they see fit.
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