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The Impressive Value of Zoom Phone Solutions

[vc_row][vc_column][vc_column_text]By now, we're all familiar with the Zoom platform, Zoom's app, and its industry-leading approach to video conferencing service. Zoom allows for simple and secure virtual meetings, whether your teams operate internally or remotely. Zoom's video conferencing solutions, though, aren't the only products under the Zoom umbrella. For instance, Zoom Phone makes it simple for users to communicate over the cloud, leveraging traditional PBX features and PSTN architecture to do so. With Zoom Phone, users get the reliability of a Zoom meeting, along with numerous features that anyone can handle, regardless of their experience with technology.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Zoom Phone Brings Flexibility To Your Cloud Phone System

It's always a challenge to establish a new method of communication inside a company but Zoom Phone's flexibility makes it as simple as possible. Any business or organization can integrate it with ease and begin making calls right away. Here's how:[/vc_column_text][vc_column_text css=".vc_custom_1657654504858{padding-right: 50px !important;padding-left: 50px !important;}"]

Zoom Phone supports a mobile, remote team -

To some extent, most businesses rely on remote teams to maintain operations. The challenge is setting up communications for those team members, and Zoom Phone is up to it. On premise, legacy hardware is not compatible with modern remote work. Legacy phone services aren't designed for remote teams, either. The problem, of course, is that remote workers cannot use an on-premises phone solution. Instead, they have to rely on their own device to contact coworkers and customers. This is a multifaceted problem for IT. For one, it's impossible for IT to secure a user's smartphone when they are making company or client calls. It's also impossible (and a potential privacy headache) for IT to manage a user's smartphone. This removes the ability to update the platform's version or troubleshoot communication issues. There are issues for remote employees, too. Because they don't have access to the company's PBX features, they don't have vital support tools for admins, sales, and customer management. Zoom Phone removes all of this confusion by providing a single unified cloud PBX platform for users to access. Everyone has the call features they need, whether they're onsite or a world away.

Zoom Phone allows for simple end-user management -

End-users don't have to wrestle with the phones once they arrive. IT and department managers can build out permissions, provision numbers for users, and group those users together for easy management. Managers can set up call groups, set up call queues, track call logs and monitor call quality at each phone. There's plenty of data to consider, and IT can use this information to optimize the company's audio quality.

Zoom Phone removes the need for additional phones and devices -

During implementation, it's common for new solutions to raise questions about old technology. Zoom Phone, though, is a perfect merger between familiar hardware and modern software. With Zoom Phone, businesses aren't locked into a proprietary legacy product. That's because multiple, reputable manufacturers support Zoom Phone solutions with their own off-the-shelf desktop telephone. You have options at multiple price points, so organizations can set up a Zoom Phone system across all departments without any gaps.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Five More Valuable Features Packaged With Zoom Phone Solutions

Zoom Phones are simple to set up and manage, but the value of Zoom Phone goes well beyond that. All types of Zoom Phone solutions come replete with productivity-enhancing features, including:
  1. Integration with other Zoom products - While Zoom Phone can operate as a standalone solution for your company's communications, it can also be integrated into a larger, Zoom-based communications strategy. For example, your Zoom Phone calls may start out as voice only. If needed, though, a Zoom call can be quickly ported over to a Zoom meeting or video conference. That way, your team can set up their virtual meetings how they see fit, as the process is seamless.
  2. Advanced call monitoring features - Zoom Phones come with several call monitoring options for admins, so they can check in on team members without disrupting communication. If the admin wants to take over the call, they can, or just enter as a third party. If, though, the admin prefers to observe or guide without commanding attention, they can listen without other parties being aware or "whisper" to a single user without others hearing.
  3. Line sharing and delegation - Admins can set up shared lines so users can answer on each other's behalf. This is extremely helpful for call centers that answer from the same pool of customers. It's also useful when someone is out of the office or on vacation. Set up line sharing and an assistant can take calls for an executive. Or, when an employee is out for an extended leave, delegate their line to another team member and no communication will slip through the cracks.
  4. Auto-receptionist capabilities - Zoom Phone allows admins to also set up auto-attendants so that when people call, they are routed to the right person. A virtual attendant specifies each option for customers, and each option is assigned to a particular Zoom Phone for efficient call-handling. If your company doesn't have a receptionist on hand to filter through calls, an auto-receptionist is the next best thing.
  5. Phone and user search - A major time and frustration-saver is Zoom Phone's searchability. Through Zoom's auto-receptionist feature, callers can search for a particular Zoom Phone user inside the company, using either their name or number. You don't need to know the user's extension to call them, in other words.

Reach Out To Your Trusted AV Integrator For Ongoing Zoom Phone Support

Zoom Phones are a modern facelift to a reliable, but aging piece of technology. They provide the kind of PBX features that people want in their work phones, along with the security and usability that the Zoom brand is known for. Your company will get even more from its Zoom Phones when working with a trusted AV integrator. An AV provider can help support and maintain your Zoom Phone solution, providing technical expertise if there are call quality or reliability issues. Your integrator can also work with Zoom to determine an optimal match between your company's needs and Zoom Phone products.[/vc_column_text][/vc_column][/vc_row]