Data Projections offers extensive post-installation support for their clients in the form of a customizable maintenance agreement. AV service agreements are a valuable layer of protection as they ensure the system is properly maintained for years after installation. This allows companies to utilize their AV technology without fear, knowing that they have experts on hand for any problem or any question.
Here’s how Data Projections can support their clients through an AV maintenance agreement:
Prevent downtime and performance issues with preventative maintenance
Some of the service agreements come with preventative maintenance, and this is a valuable layer of protection for your new AV solution. Preventative maintenance is scheduled quarterly or monthly – the more often, the better. On maintenance day, a technician will be dispatched to the client’s facilities to inspect any equipment covered by the agreement. The technician will check for performance issues, which may point to something simple like user error or indicate needed replacements or upgrades.
Preventative maintenance is valuable because it catches these issues before they become a significant drag on workflow. While it’s rare for an AV system to experience the kind of failure that results in downtime, minor performance issues can rob precious hours every month from a company. With preventative maintenance, that time is given back.
Solve problems quickly with remote technical assistance
AV technology has come a long way in recent decades, and it’s now reliable enough for any application, including enterprise, education, military and government. Occasionally a question or something unexpected will come up, and those can often be handled remotely.
With a maintenance agreement in place, DPI provides unlimited toll-free technical assistance over the phone or through e-mail. If the client’s network is causing the issue, Data Projections will work with the client’s IT department to troubleshoot and resolve the problem. The priority will be to maximize reliability and video quality.
Remote technical assistance means clients have an AV expert on call, so performance issues or equipment questions don’t have to linger for days or weeks before resolution, so clients are always getting the most out of their AV investment.
On-site technical assistance is available when remote assistance isn’t enough
If any issue cannot be resolved remotely within four business hours, a technician will be dispatched to handle the problem in person.
Additional training will drive system adoption and help avoid user error
Data Projections provides user training with its solutions, but with a maintenance agreement in place, another training session during the agreement period is also offered. This extra training session is useful for a few reasons. One, it can help new employees get comfortable with the technology, which is useful for larger companies that are constantly onboarding. Two, it can be used to readdress existing skills, so if a company wants to take advantage of additional features with their AV solution, they have training available. Three, training can also help clients optimize their system usage and ensures these best practices are recognized and put in place.
Training is tailored to the client’s needs, accounting for things like technical familiarity and comfort with the technology. It’s also hands-on training, so users are trained using visual, audio and tactile methods. This approach helps people engage in the present and recall in the future.
Warranties and shipping are also handled
If the client needs to submit a manufacturer warranty claim, Data Projections will process that claim for the client and oversee shipping of all equipment. If crating or special packaging is needed, that will be provided as well.
Manufacturer warranties can be a hassle for organizations that do not have an AV expert on staff. As a result, they often go unused, even when doing so would save the organization a lot of money and time. Data Projections can take accountability for this, ensuring their clients are protected from anything covered under the warranty.
While these are standard parts of Data Projection’s maintenance agreements, they can also provide ongoing AV support and expertise through AVaaS (AV-as-a-Service).
AVaaS Contains AV Costs And Keeps An Organization Up To Date On Their Technology
AVaaS is an emerging option for companies, schools and any organizations that want the positive impact of AV, without the budgeting uncertainty that can come with it. Under a traditional CapEx model, organizations make lump sum investments into their AV technology, which is difficult to budget for. This could leave a company in a vulnerable state if they deplete their available cash.
AVaaS takes a different approach, with an OpEx model that means a single, predictable monthly expenditure for the company’s AV solutions. This monthly expense model is far easier to forecast, which makes budgeting easier. Further, organizations can commit as much as they want monthly, adding more technology for a modest increase in monthly cost. Contrast this with the CapEx approach, which requires companies to purchase the equipment upfront and take on all the risk. With that added risk, organizations may be limited in their AV investment and unable to fully leverage the technology.
The important benefit of AVaaS is adaptability. Data Projection’s AVaaS clients can change their investment as their needs change, so it’s easier to scale up or down. Or, perhaps a business discovers that it would like to add video conferencing on top of its audio conferencing solution (as an example). With AVaaS, there’s no guesswork as the integrator acquires the equipment, installs it and integrates it with existing technology.
AVaaS is much more than an inexpensive equipment solution. It is also a cost-effective way to maintain an AV technology partner. This on-call AV insight is essential for extracting maximum value out of AV solutions, because an experienced AV integrator makes smart AV decisions for their client. When equipment needs to be replaced or upgraded, when an alternative solution would prove more effective, when the system needs to be adjusted for better productivity – these are the kind of tough technical questions and issues that Data Projections answers on their clients’ behalf.
Data Projections can support its clients’ AV solutions in many ways – as an installer, an integrator, a technical assistant, a big-picture problem solver or as an ongoing technology partner.