Does Your Organization Use and Love Zoom? The Zoom Phone Could Be a Good Fit!The Zoom Phone is a modern, cloud-based business communications solution. It offers a single platform for video, chat, and voice, and it also facilitates collaboration between team members. Even better, it can be seamlessly integrated into any organization’s existing communications, as the Zoom Phone is designed for interoperability across major carriers and hardware providers. More than 300 million people participate in a Zoom conference every day, and in 2021, Zoom participants logged more than 3.3 trillion minutes’ worth of meetings. It’s safe to say that many companies rely on Zoom for their conferencing and communication, and those companies can expand their capabilities further with the Zoom Phone.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
6 Zoom Phone Features Worth ConsideringThe Zoom Phone is laden with productivity- and communication-enhancing features. Six features that can make an immediate impact in your organization include:[/vc_column_text][vc_column_text]
Seamless, unified call experienceZoom Phone is a separate product inside of the Zoom platform, and with it, your teams can receive calls over Wi-Fi or with cellular voice or data. These calls can be managed through a traditional desk phone, with a mobile device, or through a headset. Once your team receives a call, they can move it to another device without dropping it. For example, a team member receives a call through their headset. After a couple minutes, both people in the call agree it would be good to switch over to a video conference. The call is first moved over to the employee’s own mobile device, where they continue the conversation until reaching the conference room. From their device, your team member transitions the call to a room conferencing system, which could be a Zoom Room or another conferencing platform. At no point is the person on the other end put on hold, and within a couple minutes, the call can be moved to any device or medium that would be optimal for the conversation. Your team members can also start a call from anywhere because anywhere your teams can access the Zoom platform, they can access Zoom Phone. Whether they are at their desk, in a conference room or in the field, your teams can call, conference and collaborate.[/vc_column_text][vc_column_text]
Multiple and shared line managementZoom Phone’s robust multiple and shared line management is ideal for call centers, support teams, and any department that delegates calls to several employees at once. From the backend, managers can set up multiple lines and assign team members to them. On each line, managers can also set up intelligent call routing using one of a few options. For instance, managers can opt to distribute calls simultaneously, so every phone rings at once, or have them distributed to each person sequentially. On the backend, managers can also set the maximum wait time, toggle hold music, or set a recorded prompt.[/vc_column_text][vc_column_text]
Centralized management portalZoom Phone ensures device and system management is simple to handle, as from a single portal, your IT personnel can monitor system uptime and reliability across your organization’s entire Zoom Phone network. From here, users can power Zoom Phone devices on or off, push over updates or provision phones for use.[/vc_column_text][vc_column_text]
Call performance monitoringZoom Phone also makes it simple to track the quality of all calls through its backend. Here, your technical personnel can track inbound and outbound call volume and the average quality score over time. Zoom Phone uses the Mean Opinion Score scale to determine audio and video quality, taking into account network issues like latency, jitter and packet loss. With this performance monitoring portal, your IT people can quickly troubleshoot quality issues by isolating them to the exact call and working from there.[/vc_column_text][vc_column_text]
Integrated directoriesZoom also integrates contact directories into its Zoom Phone platform, which makes it easy for your employees to contact who they need to, when they need to. When using Zoom Phone’s integrated directory, users can quickly find contacts and their information using nothing but a name. This can help employees contact each other internally, or easily contact clients.[/vc_column_text][vc_column_text]
Call recording and voicemail transcriptionIt’s common for businesses to record their calls in order to enhance training and customer service. With Zoom Phone, it’s never been easier to record calls and play them back at a later time. During the call, all the user has to do is toggle call recording on through the main Zoom Phone interface. Users can also access voicemail transcriptions through the main interface. After reviewing a voicemail, users can call back with a single button press.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
A Certified AV Integrator Can Help with Additional Equipment for Your Zoom AreasZoom Phone solutions are designed to unify communications in a way that’s intuitive for people to grasp. As intuitive as the technology is, though, having a trusted AV integrator on hand will ensure your organization gets the most value from its Zoom Phone solution. Here’s how:
- Certified integrators can package Zoom Phone as part of a larger solution - In the pursuit of unified corporate communications, Zoom Phone is usually just one part of the fix. Other technologies, like room-based video conferencing systems and digital signage, may also be part of a company’s communications strategy. A certified AV integrator will ensure that all of these components are working with each other effectively, which minimizes the likelihood of system downtime, user error and performance issues. Modern AV solutions are expected to work every time and to work quickly, and that means proper system integration is crucial.
- Certified integrators can provide long term support and maintenance - As reliable and effective as modern AV solutions are, technical support or hardware maintenance will eventually be needed. A certified integrator can provide these services to their client as part of an extended maintenance agreement. Such an agreement typically includes services like onsite and remote technical support, preventative maintenance and performance monitoring, warranty handling, hardware shipping and anything else essential to system upkeep. With an AV integrator on hand to provide support when needed, your Zoom Phone solution’s lifespan and efficiency will be optimized.